Shipping policy
Shipping
Every Sitaloa ships from our warehouse in the United States
— not from overseas. That is the whole reason we chose to stock domestically: no customs, no three-week wait, no wondering.
Free shipping, always
Shipping is free on every order in the United States. There is no minimum and no surprise charge at checkout.
How long it takes
- Processing: 1 business day. Orders placed on a weekend or holiday go out the next business day.
- Delivery: about a week after processing, via FedEx, UPS or Amazon Logistics.
So most orders arrive within a week of the moment you click buy.
Tracking
As soon as your order leaves the warehouse you'll get an email with a tracking number. If you haven't seen it within two business days of ordering, check your spam folder — then email us and we'll resend it.
If something goes wrong
Carriers occasionally lose or delay a package. If yours hasn't arrived within 10 business days, email support@sitaloa.com. We will either track it down or send you a new one. You will not be left chasing a carrier on your own.
Wrong address
Please double-check your address at checkout. If you spot a mistake, email us straight away — if it hasn't shipped yet we can fix it. Once a package has been delivered to an address you provided, we can't recover it, though we'll always try to help.
Where we ship
United States only for now.
Questions
support@sitaloa.com — a real person replies within 24 hours, Sunday to Friday.