Refund policy

The 60-Night Trial

Back pain doesn't go away in a weekend, so we don't ask you to decide in one.

Use your Sitaloa for up to 60 nights. If your back doesn't feel better, email us at support@sitaloa.com and we will refund you in full — and we pay the return shipping.

You don't need to explain why. You don't need a reason. “It didn't work for me” is enough, and we won't argue with you about it.

How it works

1. Email support@sitaloa.com within 60 days of delivery.
2. We send you a prepaid return label the same day, or the next business day.
3. Ship it back in any box — the original one is nice but not required.
4. Once it's scanned by the carrier, we issue your refund. It lands back on your original payment method within 5–10 business days, depending on your bank.

What we refund

The full price you paid. Not a store credit. Not a partial refund. There is no restocking fee and there never will be — we think restocking fees are a way of saying “risk-free” while making returns expensive.

If it arrives damaged or faulty

Email us a photo. We ship a replacement immediately and you keep or bin the broken one — we won't make you return a unit that doesn't work.

Cancelling before it ships

Email us. If it hasn't left the warehouse, we cancel and refund in full, same day.

One-time payment

Sitaloa is a single purchase. There is no subscription, no membership, and no recurring charge of any kind. We do not store your card for anything you did not explicitly buy.

Questions

support@sitaloa.com — a real person replies within 24 hours, Sunday to Friday.