We make one thing, and we'd like it to actually work.
Sitaloa exists because of a gap that anyone with a stiff back has noticed. There is a lot of equipment sold to people in pain, and most of it is sold badly — with a stock photo, a countdown timer, and a claim nobody could stand behind.
We wanted to do the boring, obvious opposite.
What that means in practice
We stock in the United States. Every order ships from a warehouse in Virginia and lands in three to five days. It costs us more than shipping from overseas. We do it because a three-week wait is not a shopping experience, it's a hostage situation.
We say what our product isn't. Our massager is a comfort and wellness product. It is not a medical device, it does not cure anything, and we will not imply otherwise to make a sale. If you have a condition, ask your doctor first — we would rather lose the order than be the reason somebody got hurt.
One payment. Once. No subscription, no membership, no surprise charge next month. This sounds like a low bar. In our category it isn't.
Sixty nights to decide. If it doesn't help, we refund you in full and we pay the return shipping. You don't have to explain yourself and there is no restocking fee, because a “risk-free trial” that costs you money to use is neither.
We're small, and that's the point
Sitaloa is not a large company. When you email support@sitaloa.com you reach a person, not a ticket queue, and you'll get an answer within a day.
Being small means we can't outspend anyone. It also means we can't afford a single unhappy customer — which turns out to be a very good incentive.
If something about your order goes wrong, tell us. We'll fix it.